Support

Amonra offer a full range of standard and Level 3 support services to backup and enhance our customers support functions

Our Support Services

Amonra offer a full range of Level 3 support services to backup and enhance our customers support functions, these include:

  • Augmentation of your core capabilities
  • SLA driven allowing you to offer greater levels of coverage to your clients
  • Specialist skills to enhance your skills portfolio
  • Vendor liaison
  • Pro-active monitoring agents
  • Services designed to dove-tail into your business
  • Non-competitive agreement

Please contact us to discuss any specific requirements, even if it is completely out-of-band we will still advise honestly and openly on our capabilities to support

Amonra L3 Call Handling Procedure

Incident tickets should be emailed to support@amonra.co.uk

Alternatively you may copy and paste the Ticket text into a new incident ticket at http://amonrait.freshdesk.com

Please include your own reference Incident Number, Ticket Number in the email or fill it in the web site as this will enable use t

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